METHODOLOGY
Our process and values
AFTERCARE
Day 2 and beyond...
The successful delivery of your furniture requirements is just the beginning of our partnership. Our team remain on hand until you are fully satisfied. From day 2 and beyond all your furniture assets are managed accordingly.
Installation is just the beginning
of the furniture life-cycle
To maintain exceptional customer service, we can provide a bespoke service level agreement. The SLA creates a standard that Ply is expected to maintain. Key performance indicators will help you measure our performance to ensure your needs are met.
SUSTAINABILITY
Our Planet
In providing the best possible service to our clients and design partners we constantly research new trends and industry developments. Alarmed by the sheer volume of furniture going to landfill we recognise the importance of advising on sustainable solutions.
Procurement presents a huge opportunity for businesses to make an impact on the environment and protect finite resources. Many of our clients have set ambitious targets for reducing their carbon footprint and we’re helping them to make informed choices.
Our accreditations show our support in their endeavours.
ACCREDITATIONS
Our values
ISO 9001
Provides reassurance to our clients that we have robust and consistent processes in place to meet their high expectations. We work hard to maintain excellent customer service and regularly review our procedures to see how we can improve and where we can add value for our clients.
ISO 14001
This accreditation demonstrates our commitment to reducing our impact on the environment. It is important to our business and our team that we monitor this and strive to improve wherever we can.
ISO 45001
Reflects our focus on safety first for our employees, our clients and those who use our products and services. Safety is paramount for all our projects and we are proud to be recognised for achieving this high standard.